Refund Policy
Return & Refund Policy - vSeeBox Official Store
1. 30-Day Money-Back Guarantee
We want you to be fully satisfied with your purchase. vSeeBox offers a 30-Day Return Policy on all products purchased directly from our official store.
- Defective Products: If your device is defective upon arrival, we will provide a full refund or a free replacement, including shipping costs.
- Change of Mind: If you are not satisfied with the product for any other reason, you may return it within 30 days of receipt. The item must be in like-new condition with all original packaging and accessories. Please note: Returns for non-defective, opened items may be subject to a restocking fee (e.g., 5-10%), and the customer is responsible for return shipping costs.
2. 1-Year Limited Warranty
We provide a 1-Year Warranty covering manufacturer defects for products bought from vseebox-shop.com. If you encounter technical issues, please contact us at info@vseebox-shop.com.
- Troubleshooting: Our team will first attempt to resolve the issue remotely.
- Repair/Replacement: If the issue persists, we will repair or replace the unit.
- Exclusions: The warranty does not cover water damage, accidental physical damage, or damage caused by improper use/modifications.
3. Return Process
To initiate a return, please follow these steps:
- Email our Customer Service at info@vseebox-shop.com with your Order Number and the Reason for Return.
- For defective items, please attach photos or a short video demonstrating the issue.
- Our team will provide you with return instructions and a Return Authorization.
4. Return Shipping
- Defective Items: We will provide a prepaid shipping label.
- Non-Defective Returns: Customers are responsible for return shipping costs. We recommend using a trackable shipping service.
- Return Address:
vSeeBox Returns
1777 62nd St
Brooklyn, NY 11204
5. Refund Processing
Once your return is received and inspected at our warehouse, we will notify you via email.
- Approval: If the return is approved, a refund will be processed to your original payment method within 3-5 business days.
- Bank Processing: Please allow up to 72 hours for your bank to post the refund to your account.
6. Important Disclaimers
- Third-Party Apps: vSeeBox does not accept returns solely because specific third-party applications do not function correctly, unless explicitly advertised by us.
- Internet Requirement: vSeeBox devices run on Android and require a stable internet connection. They are streaming players, not cable boxes.
- Authorized Retailers: Items purchased from third-party vendors (e.g., Amazon, eBay, other websites) must be returned to the original seller.